It was the best of food, it was the worst of service. Sitting four floors above St Georges Terrace, the main question I have is how does this happen? That, and “can we please leave now?”
Normally in situations like this I would describe how brilliant each dish tasted, and looked, to begin. This is one time where the level of uninspiring service cannot be tolerated when you are in one of the best restaurants in the country, Wildflower. The reason we want to leave isn’t because of the food, which was outstanding.
The reason is our friendly, but inexperienced, and ill-hired, waitperson, has taken all of ten minutes to correct the bill. It must have been a big problem; now he has then brought it back and I’ve found another mistake. He has disappeared for another ten minutes in a restaurant with two tables left. When he comes back he comps our tea and coffee due to the second mistake, which is a nice touch so I still leave a small tip hoping it gets split amongst the staff (including the kitchen) evenly. We say thank you and begin to leave.
However, the restaurant manager cannot work out how to use our Australian Gourmet Traveller vouchers (not the plastic card, but paper vouchers that we paid hard currency for through my work benefits program), so she asks a bar person to make us complimentary kir royales while we wait. At this stage of proceedings this was not an off-moment; it was a theme.
Mistakes happen. It was the demeanor of the restaurant manager that was the issue, not her ability to try to smooth the matter by providing a drink while we waited, or the fact Mum saw her visit most other tables during our three hour sitting (but not ours or any of the other tables further to the west of the restaurant). And once she rectified the problem and used the vouchers to pay the remaining $550 of our bill, she didn’t come over and apologise and say “it worked now, thank you”. No, I had to come to her fifteen minutes later to see how it was going.
This sounds like a rant, but anyone who has read my reviews more than a few times would realise I value food far more than service, and rarely have significant critiques. There were so many mistakes at this beautiful, expensive restaurant, that it really needs to be discussed. So many that only a list can be used without going to another page.
1. Sher’s water glass had lipstick on it. The sommelier didn’t apologise, left the water glass on the waitstaff table for most of the meal, and didn’t offer a new bottle of sparkling water (since the first glass of the Cape Grim bottle had to be removed).
2. Our waitperson was new to the restaurant (and we think to hospitality, which is not his fault, but is a mistake of the restaurant’s hiring policies). He was very nice and friendly, but just not up to scratch. Simple things that you take for granted in fine dining restaurants (like grabbing the menus as people ordered for example) were not done. Harder aspects were mismanaged as a result.
3. When my Mum asked him what jelly came with our first dish he had to be asked again an hour later, and still didn’t come back immediately to reveal it, but did eventually come back. It was the only ingredient we asked about the entire meal (we were not asking constantly in other words about everything, or being annoying customers in any way).
4. I asked for a 2015 Cape Mentelle Chardonnay and got presented with a Sauvignon Blanc Semillon, which was a fine error. But then the sommelier came back with the chardonnary and explained that only 2016 was available (fine again). Then we were charged $10 more for the Curly Flat 2014 Pinot Noir on the bill and it was blamed on the wine list changing (so check your bill). It took ten minutes for the wine list to be checked to confirm it was an error, in an empty restaurant at 4.30pm.
5. Three courses was $88. Because you order dessert after mains, the first two courses were correctly shown as $68 on the bill. However, underneath this item showed “4 @ $20” for dessert, but then had below it “$30… $120”. We were the last to leave the restaurant so it is quite possible that everyone who had the three courses got charged $10 extra per head because the error was automatic.
6. Catherine’s tea cup had pronounced coffee stains on it, which were blamed on “the finely made cups are difficult to clean” which would be fine at a dinner party, but seemed odd at a fine diner.
7. The sommelier seemingly refused to fill our wine glasses after the initial pour. This meant we had to ask our waitperson (the bottle is not on the table), which meant he was a bit torn (knowing he shouldn’t be pouring, but realising it had been forever since sommelier even batted an eyelid at our table).
8. It wasn’t until the end of our meal that we realised the restaurant manager was not the person who greeted us. The restaurant manager was not the person who led us to the table, and the person who greeted us walked to the opposite end of the restaurant at a brisk walk, leaving my aunty Sher and Mum literally 15 metres behind. It didn’t dawn on me until later that it was not the best way to open proceedings, but the issues across the board brought it out.
There’s no justification for these issues in totality. It has simply not happened at a Gourmet Traveller top 100 restaurant that I’ve ever visited. So, besides company, what saved our experience?
The food was inventive, beautifully presented, exquisitely executed, and absolutely delicious. Shark Bay blue swimmer crab is generously served under thinly sliced kohlrabi, in a gazpacho style of native basil dashi, and given zing with finger lime, and mild sweetness with a limey tomato jelly. Sea blite adds bite, and the avocado pairs with the gorgeous texture of the crab, which shows off as the star of the dish against the backdrop of competing, but balanced elements. It is absolutely superb.
Berkshire pork is incredibly tender considering the perfectly executed crackling, that somehow balances its salt content. While a little more jus could have been warranted, the soft sweet white onion, scattering of quandongs, and sides of bitter greens, and Paris style mashed potato, were all excellent.
As if the savoury courses being perfect was not enough, the kitchen’s take on an after-dinner mint includes the best mint gelato imaginable. Sitting next to whipped Bahen & Co chocolate, and atop wattle seed cream, the combination is unashamedly classic, but still innovative, without breaking the modern movement in plating desserts.
Once we eventually received the right bottle of chardonnay, the 2016 Cape Mentelle was outstanding with restrained use of new French oak, and a refined palate. Just as spectacular was the 2014 Curly Flat Pinot Noir; an expression of this variety that seems to find the right part of the spectrum between fruit and game.
Food first. It is the reason I go to restaurants instead of staying at home. But there are natural elements you expect when paying $610 for lunch. I wouldn’t normally mention the amount, but it brings into view the importance of providing service that is fit for the food. I haven’t read other reviews (I rarely do before going to a restaurant to keep my own perspective) but if there are any themes here they need to be rectified quickly at this flagship of Perth restaurants that is thankfully not at the all-too-dominant Crown. Go for the food and all the best with the service. Did I mention the view?